Important Information from Adirondack Orthodontics During the Coronavirus (COVID-19) Pandemic

Flu Season Meets Coronavirus (COVID-19):
Here’s How Adirondack Orthodontics is Keeping You Safe

Last Updated on 10/22/20

The fall foliage is dazzling, the mums and pumpkins are cheerful, and the cider donuts are delicious. Autumn is a wonderful time of year in the Capital Region, and we hope you and your family are enjoying all it has to offer.

At the same time, we know that winter is right around the corner, and with it comes colder temperatures, ice and snow, and cold and flu season. This year, as the coronavirus (COVID-19) pandemic presses on, it is more important than ever to protect ourselves from the spread of contagious illness.

At Adirondack Orthodontics, we want to reassure you that the health and safety of our patients and families, as well as our staff and their families, is always our highest priority. As you know, we have taken significant steps to provide a safe environment for care and treatment. Now, with the combination of COVID and flu season, we are reinforcing and strengthening our commitment to doing everything possible to keep you safe:

  • Members of our professional team, including both administrative and clinical staff, are receiving flu vaccinations. We highly recommend and encourage all patients and families to get flu shots, as well.
  • We have purchased and installed upgraded air purification systems in each of our offices to ensure the air is continuously filtered and cleaned throughout the day.
  • We continue to screen all patients as they arrive at the office for treatment, and to ask that any patient experiencing symptoms call to reschedule their appointment.
  • With the arrival of flu season, we are doing even more to minimize the traffic in our offices. This includes scheduling additional time between appointments, and asking parents/guardians to help us by checking their children in and then waiting in the car until treatment is completed. Our goal is to keep the waiting room as empty as possible at all times.

As a reminder, we have not, and will not, institute or increase any patient fees to cover costs associated with enhanced COVID-19 protocols, which are listed in more detail below. We consider this to be our responsibility as a healthcare provider, and we take it seriously.

It is difficult to put into words how much your cooperation, support and encouragement have meant to us during this challenging time. We are extremely fortunate to care for you, your amazing children and families, and privileged to be part of your journey to a beautiful, healthy smile.

Thank you for your trust, confidence and friendship, and we look forward to seeing you and your family soon!

Yours in Good Health,

Dr. Sergey Berenshteyn


Adirondack Orthodontics Opens Its Fifth Location On Broad Street In Glens Falls

This post originally appeared in the Saratoga Business Journal on October 15th. Written by Jennifer Farnsworth.


Opening a fifth location seemed like a natural progression for Adirondack Orthodontics, a locally owned and operated orthodontic practice that serves patients across the Capital Region.

The newest office at 88 Broad St. in Glens Falls is now part of the largest locally owned and operated practices in the Capital District region.

As the founder of the practice, Dr. Sergey Berenshteyn said he had many patients travelling from northern Saratoga and Warren counties down to his Clifton Park office. Opening up a spot that was closer for those travelling south down the Northway for care seemed like an obvious decision to make.

“I knew we already had a client base in that area and I knew going to Glens Falls would not only make it easier for those patients but it would also allow for us to bring in new patients in the more northern areas,” said Berenshteyn.

Berenshteyn said the new location needed some renovations but nothing major. The office is part of a suite that opened up and was recommended to him by a friend who was already there practicing pediatric dentistry.

“The opportunity for the perfect location opened up and so we were confident that it would be a good match. We are thrilled to offer caring and compassionate orthodontic treatment to children, adults and families in the Glens Falls area,” he said.

The March shutdown of orthodontic practices due to COVID-19 was something that Berenshteyn used as an opportunity to research the opening of a fifth location, as well as how to safely be able to provide care to his patients once the closure ended.

“Luckily in dentistry we already have so many safety protocols in place so we felt confident in our ability to provide care in a safe way. Through a number of safety controls, staff training, adding purifiers and filters, and restructuring the number of patients we have in the office at a time, we feel confident in our ability to provide safe care,” he said.

Berenshteyn credits some of his success to his philosophy of providing individualized personal care when assessing each patient. He said this is the best way, he believes, to develop a unique personal health and aesthetic plan.

He earned his Doctor of Dental Surgery (DDS) degree from Stony Brook School of Dental Medicine. He completed an additional year of general practice residency, followed by two years of post-graduate orthodontic training at the University of Detroit Mercy in Michigan.

Adirondack Orthodontics has other offices in Albany, Latham, East Greenbush and Clifton Park. The Glens Falls office can be reached at (518) 631-9771.


Times Union’s 2020 Best of the Capital Region

The numbers don’t lie! We’re honored to have been named to the Times Union’s 2020 “Best of the Capital Region” list in the best dentist/orthodontist category. Thank you to all of our fabulous patients and wonderful families who helped make this possible.

For years, Adirondack Orthodontics has helped residents of the Capital Region attain their goal of having an incredible smile. With five locations in Albany, Glens Falls, Latham, East Greenbush, and Clifton Park, we help ensure the entire region has the service that they deserve. Because of the best patients, best families, and the best staff, Adirondack Orthodontics is a great place to achieve a healthy, beautiful smile!

Times Union Best of the Capital Region 2020 - Adirondack Orthodontics


How the COVID-19 Crisis Has Transformed Dental Visits

This post originally appeared in the September/October 2020 Capital Region Living Magazine. Written by Beth Krueger.


Remember when your dentist’s office would call you before an appointment, reminding you to arrive on a predetermined date and time with your insurance card in hand? On that date, you would’ve taken a seat in the busy waiting room next to other patients. Now because of the COVID-19 crisis, that process is no more. So, what are dental appointments like nowadays?

Luckily, dental professionals who work in offices or clinics are trained in infection-control protocols (such as sterilizing equipment, sanitizing surfaces, and changing disposable items) anyway, so they were a step ahead of the game when COVID hit. Of course, additional procedures have since been put in place to protect both the onsite dental team and its patients. In New York State, for example, dental offices could only perform emergency care at the outset of the pandemic but were then authorized to fully reopen on June 1.

“Dentists have a long history of infection control and take extreme care to assure the safety of patients, doctors, and staff,” says New York State Dental Association Executive Director Mark J. Feldman. “With the experience, knowledge, and equipment gained over the past several months, dentists are well-prepared to safely serve their patients. We encourage you to visit your dentist, as your oral health is vital to your overall health.”

Dr. Sergey Berenshteyn, owner of Adirondack Orthodontics—which has offices in Albany, Latham, Clifton Park, East Greenbush, and Glens Falls—notes that his dental service “has always adhered to all relevant infection control protocols and procedures and required all clinical staff to do the same. Out of an abundance of caution and in keeping the health and safety of our patients and staff first and foremost, we have further expanded those efforts during the pandemic.”

Whereas that call you used to get before your appointment may have asked you if there were any updates to your medical history since your last visit, these days you might be asked questions about your current health, whether you’ve been exposed to (or tested for) the COVID-19 virus or if you’ve taken any recent trips. You also may be reminded to wear a mask while in the office except (obviously) during your dental procedure. The office may even ask you to call when you arrive in the parking lot, so it can limit the number of patients it has onsite at one time.

Now, imagine that you’re in your dental office. It’s entirely possible that you could be asked to use the available hand sanitizer as you enter, have your temperature taken, or review any pre-visit questions. You could also be handed paperwork on a clipboard, along with a sanitized pen, that you either take with you or deposit in a cup after use. Those magazines, toys, and other items you might’ve handled months ago in the waiting room? They’re likely all gone. And there might also be fewer chairs or some space cordoned off between chairs to promote social distancing. The dental team itself could be wearing different masks, face shields, and gowns, depending on what procedure you’re in for. “We are scheduling additional time between appointments to minimize the number of patients in the office at any one time, and we ask that child patients be accompanied by only one parent or guardian,” says Dr. Berenshteyn. “We require all patients and family members coming into the office to wear a mask and follow social distancing guidelines, and our waiting areas are closed to maintain proper social distancing. Parents and guardians check-in at the reception desk with their child, make any payments due and schedule upcoming appointments, and then return to their cars during treatment. We call them when treatment is complete to return and pick up their child.”

Adirondack Orthodontics also conducts daily temperature and health checks of both administrative and clinical staff and requires all staff to wear protective gear, including masks and gloves, in accordance with local, state, and federal health guidelines. Treatment chairs in the operatory have been set to ensure social distancing. Cleaning is done between appointments, and the office is thoroughly disinfected, as per appropriate guidelines.

So, the next time you make an appointment to go see your dentist, know that the process will be a little bit different, but you’ll get the same great care you always did. And that’s a reason to smile.


Adirondack Orthodontics Opening Fifth Office

This article originally was posted in the Albany Business Journal


Before the Covid-19 pandemic hit, Dr. Sergey Berenshteyn had plans to open a fifth Adirondack Orthodontics office in Glens Falls. But when he had to temporarily close his four offices and furlough staff in mid-March, he put those plans on hold.

Now that he’s reopened his offices and brought back all staff, he’s moving forward with the plans.

Berenshteyn this Thursday is opening a new office in Glens Falls at 88 Broad St. The practice will have a suite of about 3,500 square feet in the building owned by Glens Falls Pediatric Consultants.

“I was always optimistic that things would recover, but I was a little bit concerned. But for now, we are recovering. June and July were good months,” Berenshteyn said. “Now that we’re reopened, I’m still optimistic, and I decided to keep going with my plans.”

Berenshteyn, a 40 Under 40 honoree in 2019, opened his fourth office in mid-January in East Greenbush. The other offices are in Latham, Guilderland and Clifton Park.

He’s already hired two clinical staff for the location. And a third orthodontist started about a month ago, allowing the practice to further open scheduling availability.

Existing patients are still regularly getting the checkups they need. At this point, new patient flow is down by about 15%-20%.

“I was concerned with what the patients’ attitudes may be once we reopened. We took a lot of precautions to make our patients feel comfortable and keep our patients and our staff safe.”

An expanded schedule has allowed more people to receive services, he said, especially now that many are working or attending school remotely.

“People actually have the time right now to come see an orthodontist. I think this is one of the reasons we’ve been able to bounce back.”


Dr. Garrison Copeland Joins Adirondack Orthodontics

Adirondack Orthodontics, a locally owned and operated orthodontic practice that serves thousands of Capital Region patients and families, today announced that Dr. Garrison Copeland has joined its growing team of skilled, caring, and compassionate orthodontists.

Dr. Copeland previously practiced orthodontics for seven years in his hometown of Cleveland, Ohio, where he was responsible for helping more than 3,000 patients achieve healthy, beautiful smiles. For the past two years, he chose to continue his training at BronxCare Health Systems, where he focused on cosmetic and implant dentistry and was named chief resident. This year, amid the COVID-19 pandemic, he volunteered in the hospital’s Family Medicine Department, assisting COVID-19 patients with treatment and recovery.

“We are delighted to welcome Dr. Copeland to our talented and caring professional team,” said Dr. Sergey Berenshteyn, who founded the practice in 2012. “Garrison’s exceptional skills as an orthodontist, combined with his commitment to providing personalized and compassionate care, make him a perfect fit with Adirondack Orthodontics. As a practice that is proud to be locally owned and operated, we look forward to enhancing our mission of helping children and adults in our community lead healthier, more confident, and more fulfilling lives.”

Growing up with severely misaligned teeth, Dr. Copeland understood at an early age the significance of having a healthy and aesthetic smile. Determined to help others facing similar circumstances, he pursued a career in orthodontics. Dr. Copeland earned his bachelor’s degree from Morehouse College in Atlanta, Georgia where he was inducted into the Phi Beta Kappa Honors Society. He went on to earn his Doctorate of Dental Surgery at Howard University in Washington, DC and upon graduating was inducted into the Omicron Kappa Upsilon Honor Society. He completed post-graduate orthodontic training at Case Western Reserve University in Chicago, Illinois.

One of the Capital Region’s largest locally owned and operated orthodontic practices, Adirondack Orthodontics serves more than 2,000 patients annually. Dr. Copeland joins Dr. Berenshteyn, Dr. Larissa Takhalova, and a staff of 15 working at offices in Albany, Latham, East Greenbush, and Clifton Park.

Adirondack Orthodontics’ state-of-the-art facilities include the latest high-tech equipment, such as the iTero Intraoral Scanner, which replaces alginate molds with digital impressions. Its patient-friendly benefits include participation with most major insurances; flexible in-office payment plans; paperless communication; and the ability to receive treatment at any of its four locations. Adirondack Orthodontics is open and staffed weekdays from 8 a.m. to 6 p.m., offers evening hours, and one Saturday each month.


Getting Back To Work

The shutdown resulting from the Covid-19 pandemic caused a lot of disruption in our daily lives. The efforts made by Dr. Berenshteyn and the team at Adirondack Orthodontics helped maintain treatment for thousands of patients throughout the Capital Region. The Post Star recently featured how the team was able to adapt to ensure that our patients were getting the best possible care.

Read The Article


Signs Of Optimism

This article originally was posted in the Albany Business Journal


Dr. Sergey Berenshteyn prepared himself for a difficult conversation.

It was mid-March and the curve of the coronavirus pandemic was starting to arc upward. He knew there would be consequences for his orthodontics practice — it’s a business in which people are literally face to face every day. You can’t have people working so closely without risking spread of the virus.

Berenshteyn gathered his staff. They talked through options before reaching a consensus: three-quarters of them would need to be furloughed.

“Even though everything was based on facts, personally, it was just the hardest day of my life to have to break such news to 20 people,” Berenshteyn said.

Before the crisis, Adirondack Orthodontics had seen about 60 patients per day at its four locations around the Albany region, including one that had just opened. The practice typically works with upwards of 2,000 patients in various stages of treatment. A lot of them are teenagers who require regular instructions and reminders.

Berenshteyn and the remaining staff have found ways to adapt. They’re conducting virtual office visits, mailing out new rubber bands. For urgent cases, he schedules a time to meet in the office.

The furloughed staff have kept in touch with questions about when they can come back and what they can do in the meantime. During a video call, some of them volunteered to help figure out how to run the practice in the Covid-19 world. Berenshteyn paid them for their time.

“These people want to help me; these people want to be back to work. They care about the patients; they care about the practice,” he said. “Amid all this, this really was a feel-good moment.

Berenshteyn is anxious to get them all back to work. Adirondack Orthodontics wasn’t able to secure a PPP loan during the first round. Without the loan, he’d be limited to a skeleton crew upon reopening.

He was worried about getting shut out in round two, but found success applying through T Bank.

“I reread the letter because I wasn’t sure I read it correctly,” Berenshteyn said, recalling the moment when the email arrived about the approval.

With the loan in hand, he could bring back his full staff. And he felt better about being able to work through the backlog of postponed patient visits.

Then there was the longer-term future. New patient inquires had evaporated completely during the first weeks of the crisis.

“When economic times are uncertain, you just don’t know when orthodontic treatments will be a concern for new patients,” Berenshteyn said.

But beginning in mid-April, he started getting a couple of new calls each day.

“I feel like people started seeing the light at the end of the tunnel,” he said. “I look at it as a positive sign because at this time, while everything is still closed, for people to be calling us is already great.”

Berenshteyn and his staff have put together a plan to prevent spread of the virus after the offices reopen. They will encourage social distancing in the office and space out appointments to make sure waiting rooms aren’t busy. Virtual visits and consultations will continue.

He’s just waiting on the go-ahead from the New York State Dental Association.

And the phone keeps ringing as the number of new patient inquiries continues to rise during May.

“These are the types of signs that make me really optimistic that things will start heading toward normalcy for everyone.”


Adirondack Orthodontics Temporarily Closes

Adirondack Orthodontics Temporarily Closes Offices to Support Community Effort to Stop the Spread of Coronavirus

As a caring, compassionate, and community-minded health care provider, Adirondack Orthodontics is supporting the effort to stop the spread of coronavirus.

For the health and safety of our patients, their families, and our staff, we are closing all offices effective Tuesday, March 17. We will continue to monitor developments related to the coronavirus outbreak, as well as guidance from the Centers for Disease Control and Prevention (CDC) and New York State Department of Health, in hopes of re-opening on Monday, March 30. A final decision will be made closer to that date, and we will keep you posted.

Until we are able to resume in-office treatments, please know that we will continue to be available via telephone, email, and social media. If you encounter an emergency situation that is causing pain, contact us at (518) 512-3001 or info@adirondackorthodontics.com (email is best during non-office hours). We will do everything we can to provide assistance as we are able.

We strongly encourage you to follow the best practices recommended by CDC to help prevent the spread of coronavirus, including:

  • Avoid close contact with people who are sick;
  • Avoid touching your eyes, nose, and mouth;
  • Stay home when you are sick;
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash;
  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe;
  • Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom, before eating, and after blowing your nose, coughing or sneezing; and
  • If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol.

For additional information that is trusted and reliable, visit the CDC website at https://www.cdc.gov/coronavirus/2019-nCoV/index.html.

Thank you for your cooperation, and please be safe as we face this challenge together.

Yours in Good Health,

Dr. Sergey Berenshteyn


Adirondack Orthodontics Reinforces its Commitment to Health and Wellness Amid Coronavirus Spread

Adirondack Orthodontics Reinforces its Commitment to Health and Wellness Amid Coronavirus Spread

At Adirondack Orthodontics, the health and safety of our patients, their families, and our staff is our highest priority. Our commitment to providing personalized, compassionate, and caring treatment is part of our DNA. We take this responsibility seriously; it is at the heart of every decision we make.

As the impact of the Coronavirus (COVID-19) outbreak continues to expand nationwide and globally – including here in the Capital Region – we want to reassure our patients and families that we are being proactive to enable all treatments to proceed safely and securely. We are also asking for your support and assistance.

Here’s what we are doing:

  • We have always observed the most stringent protocols possible to ensure the tools, equipment, and furniture in our treatment areas remain free of germs and bacteria. Even so, we have stepped up our cleaning and disinfection process in each office to provide an extra layer of protection for both patients and staff.
  • We have extensive cleaning and disinfection procedures in all common areas, such as our waiting rooms, receptionist desk, and restrooms. We are taking additional steps to reinforce cleaning in those areas, as well.
  • We have reviewed with staff our policies and procedures relating to health and safety in the office environment, including the need for thorough and frequent handwashing and wiping down of each treatment area in between patients.
  • We have directed office staff to refrain from coming to work if they are sick.
  • We are staying abreast of all developments through trusted and reliable sources, notably the Centers for Disease Control and Prevention, the New York State Department of Health, and reputable media outlets.

Here’s what you can do:

  • If the patient is sick, please call the office to reschedule their appointment.
  • If you are sick, please refrain from bringing your patient to their appointment. Seek assistance from another family member or friend, or call the office to reschedule.
  • If you or a family member have recently traveled to a high-risk country, or come in contact with someone who has, please call the office to let us know
  • If you or a family member have come in contact with someone who is directly impacted, either through quarantine or positive diagnosis, please call the office to let us know
  • Both patients and families should wash their hands thoroughly prior to coming into the office.
  • If you have questions or concerns, please call the office and we will be happy to speak with you.

We are proud of our reputation as a caring, compassionate and community-minded health care provider, and committed to being proactive to provide a safe and healthy environment for treatment. Thank you for your confidence and support, and we look forward to seeing you at your next appointment.

Yours in Good Health,

Dr. Sergey Berenshteyn

 


Book Your Free Consultation Today!
  • This field is for validation purposes and should be left unchanged.

Resource Center

Learn More In Our Blog Posts