One of Upstate New York’s fastest-growing, doctor-operated orthodontic practices is seeking a talented administrative assistant to join our caring and committed team. This is a long-term career opportunity to grow with us in the Capital Region. You’ll work in our state-of-the-art, completely digital offices in six locations, using the latest digital technology. We offer competitive salary and benefits, and a chance to work in a welcoming, fun environment alongside enthusiastic and energetic colleagues.

Our commitment to creating beautiful, healthy smiles for a lifetime is guided by our core beliefs:

  • Every patient deserves caring, customized treatment that utilizes our exceptional education and training, state of the art technologies, and best in class facilities.
  • Impeccable patient experience is non-negotiable, from positive interactions to a seamless treatment process.
  • Patient experience is only enhanced when the contributions of our staff are valued and applied to our practice.

Title: Administrative Assistant/Receptionist
Scope/Role: Ensuring a high quality patient experience by performing the following duties:

Reception Management:

  • Review the office for a neat and professional appearance
  • Check the daily schedule for accuracy
  • Answer and respond to multiple phone lines with kind professionalism
  • Review supplies for reception and inform the practice manager of any reorders
  • Ensure that OSHA/HIPAA Guidelines are being followed at the front desk
  • Provide administrative support as necessary to assist staff in performing their duties (creating spreadsheets, ordering supplies, etc.)

Patient Management:

  • Greet and welcome patients/visitors to the practice
  • Check in patients according to protocol (verify and update patient information)
  • Engage in patient relations and handle complaints
  • Explain office policy to patients
  • Confirm the next day’s appointments and send reminders
  • Schedule patients
  • Collect payment from patients
  • Provide requested documentation to patients
  • Call and schedule patients without appointments

Records Management:

  • Gather complete and accurate patient information
  • See that records are stored securely and are HIPAA compliant
  • Update insurance information as necessary

Interpersonal Management:

  • Maintain effective rapport with patients, doctors, etc.
  • Effective communication skills
  • Conflict resolution
  • Quick and accurate response to patient needs
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