One of Upstate New York’s fastest-growing, doctor-operated orthodontic practices is seeking a talented administrative assistant to join our caring and committed team. This is a long-term career opportunity to grow with us in the Capital Region. You’ll work in our state-of-the-art, completely digital offices in six locations, using the latest digital technology. We offer competitive salary and benefits, and a chance to work in a welcoming, fun environment alongside enthusiastic and energetic colleagues.
Our commitment to creating beautiful, healthy smiles for a lifetime is guided by our core beliefs:
- Every patient deserves caring, customized treatment that utilizes our exceptional education and training, state of the art technologies, and best in class facilities.
- Impeccable patient experience is non-negotiable, from positive interactions to a seamless treatment process.
- Patient experience is only enhanced when the contributions of our staff are valued and applied to our practice.
Title: Administrative Assistant/Receptionist
Scope/Role: Ensuring a high quality patient experience by performing the following duties:
Reception Management:
- Review the office for a neat and professional appearance
- Check the daily schedule for accuracy
- Answer and respond to multiple phone lines with kind professionalism
- Review supplies for reception and inform the practice manager of any reorders
- Ensure that OSHA/HIPAA Guidelines are being followed at the front desk
- Provide administrative support as necessary to assist staff in performing their duties (creating spreadsheets, ordering supplies, etc.)
Patient Management:
- Greet and welcome patients/visitors to the practice
- Check in patients according to protocol (verify and update patient information)
- Engage in patient relations and handle complaints
- Explain office policy to patients
- Confirm the next day’s appointments and send reminders
- Schedule patients
- Collect payment from patients
- Provide requested documentation to patients
- Call and schedule patients without appointments
Records Management:
- Gather complete and accurate patient information
- See that records are stored securely and are HIPAA compliant
- Update insurance information as necessary
Interpersonal Management:
- Maintain effective rapport with patients, doctors, etc.
- Effective communication skills
- Conflict resolution
- Quick and accurate response to patient needs
6 Convenient Locations
- GLENS FALLS
(518) 831-1702
Closed Today- (518) 831-1702
- MONDAY: CLOSED
- TUESDAY: 11:00 AM - 5:00 PM
- WEDNESDAY: 11:00 AM - 5:00 PM
- THURSDAY: Closed
- FRIDAY: Closed
- SATURDAY: Closed
- SUNDAY: Closed
88 Broad Street
Glens Falls, NY 12801 - CLIFTON PARK
(518) 631-9771
Open Today 9:00 AM - 4:30 PM- (518) 631-9771
- MONDAY: 9:30 AM – 6:00 PM
- TUESDAY: Closed
- WEDNESDAY: Closed
- THURSDAY: 9:30 AM – 6:00 PM
- FRIDAY: 9:00 AM - 4:30 PM
- SATURDAY: Closed
- SUNDAY: Closed
939 Route 146 Ste 400
Clifton Park, NY 12065 - LATHAM
(518) 724-0770
Closed Today- (518) 724-0770
- MONDAY: Closed
- TUESDAY: 9:30 PM – 6:00 PM
- WEDNESDAY: 9:30 PM – 6:00 PM
- THURSDAY: 9:30 PM – 6:00 PM
- FRIDAY: Closed
- SATURDAY: Closed
- SUNDAY: Closed
713 Troy-Schenectady Rd, Suite #127
Latham, NY 12110 - ALBANY
(518) 512-3001
Closed Today- (518) 512-3001
- Monday: 9:30 AM - 6:00 PM
- Tuesday: 9:30 AM - 6:00 PM
- Wednesday: Closed
- Thursday: 9:30 AM - 6:00 PM
- Friday: Closed
- Saturday: Closed
- Sunday: Closed
1465 Western Ave
Albany, NY 12203 - EAST GREENBUSH
(518) 280-8882
Closed Today- (518) 280-8882
- MONDAY: 11:00 AM – 6:00 PM
- TUESDAY: Closed
- WEDNESDAY: 9:30 AM – 6:00 PM
- THURSDAY: Closed
- FRIDAY: Closed
- SATURDAY: Closed
- SUNDAY: Closed
4 Mannix Road, #100
Rensselaer, NY 12144 - SCHENECTADY
(518) 579-7250
Open Today 1:00 PM – 4:30 PM- (518) 579-7250
- TUESDAY: 11:00 AM - 6:00 PM
- WEDNESDAY: 1:00 PM - 6:00 PM
- FRIDAY: 1:00 PM - 4:30 PM
1327 Union St. Schenectady, NY 12308