Administrative Assistant

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One of Upstate New York’s fastest-growing, doctor-operated orthodontic practices is seeking a talented administrative assistant to join our caring and committed team. This is a long-term career opportunity to grow with us in the Capital Region. You’ll work in our state-of-the-art, completely digital offices in six locations, using the latest digital technology. We offer competitive salary and benefits, and a chance to work in a welcoming, fun environment alongside enthusiastic and energetic colleagues.

Our commitment to creating beautiful, healthy smiles for a lifetime is guided by our core beliefs:

• Every patient deserves caring, customized treatment that utilizes our exceptional education and training, state of the art technologies, and best in class facilities.
• Impeccable patient experience is non-negotiable, from positive interactions to a seamless treatment process.
• Patient experience is only enhanced when the contributions of our staff are valued and applied to our practice.

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Title: Administrative Assistant/Receptionist
Scope/Role: Ensuring a high quality patient experience by performing the following duties:

Reception Management:

• Review the office for a neat and professional appearance
• Check the daily schedule for accuracy
• Answer and respond to multiple phone lines with kind professionalism
• Review supplies for reception and inform the practice manager of any reorders
• Ensure that OSHA/HIPAA Guidelines are being followed at the front desk
• Provide administrative support as necessary to assist staff in performing their duties (creating spreadsheets, ordering supplies, etc.)

Patient Management:

• Greet and welcome patients/visitors to the practice
• Check in patients according to protocol (verify and update patient information)
• Engage in patient relations and handle complaints
• Explain office policy to patients
• Confirm the next day’s appointments and send reminders
• Schedule patients
• Collect payment from patients
• Provide requested documentation to patients
• Call and schedule patients without appointments

Records Management:

• Gather complete and accurate patient information
• See that records are stored securely and are HIPAA compliant
• Update insurance information as necessary

Interpersonal Management:

• Maintain effective rapport with patients, doctors, etc.
• Effective communication skills
• Conflict resolution
• Quick and accurate response to patient needs