Treatment Coordinator

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One of Upstate New York’s fastest-growing, doctor-operated orthodontic practices is seeking a talented treatment coordinator to join our caring and committed team. This is a long-term career opportunity to grow with us in the Capital Region. You’ll work in our state-of-the-art, completely digital offices in six locations, using the latest digital technology. We offer competitive salary and benefits, and a chance to work in a welcoming, fun environment alongside enthusiastic and energetic colleagues.

Our commitment to creating beautiful, healthy smiles for a lifetime is guided by our core beliefs:

• Every patient deserves caring, customized treatment that utilizes our exceptional education and training, state of the art technologies, and best-in-class facilities.
• Impeccable patient experience is non-negotiable, from positive interactions to a seamless treatment process.
• Patient experience is only enhanced when the contributions of our staff are valued and applied to our practice.

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Title: Treatment Coordinator
Overview: The Treatment Coordinator serves as an advocate and educator in creating treatment plans for dental care. The Treatment Coordinator exhibits an efficient, knowledgeable and positive countenance to every patient experience.

Responsibilities:

• Explain the treatment plan, address patient concerns and answer any questions
• Assist the patient in prioritizing the treatment and establish a plan for scheduling and payment
• Build trust, and understand the patient’s objectives
• Conduct financial consultations with all new patients and with existing patients when new treatment plans are presented
• Understand the practice’s policy on working with dental benefit plans and be prepared to educate patients on their dental benefits
• Assist in Practice’s collections protocol for all outstanding balances
• Conduct treatment consultations with all new patients and with existing patients when new treatment plans are presented
• Follow-up with consultations based on follow-up protocol, and documenting all interactions in Edge
• Change treatment statuses accordingly
• Maintain correspondence with new patients and existing patients
• Letting patients and dentist know about our upcoming events and contests
• Perform general office duties and other duties as required

Skills:

• Efficiency: Ability to achieve all required tasks in a timely manner
• Communication: Create and maintain effective relationships with doctors and patients
• Exceptional documentation and tracking
• Managing and promoting consistent volume of new patient exams