One of Upstate New York’s fastest-growing, doctor-operated orthodontic practices is seeking a talented treatment coordinator to join our caring and committed team. This is a long-term career opportunity to grow with us in the Capital Region. You’ll work in our state-of-the-art, completely digital offices in six locations, using the latest digital technology. We offer competitive salary and benefits, and a chance to work in a welcoming, fun environment alongside enthusiastic and energetic colleagues.

Our commitment to creating beautiful, healthy smiles for a lifetime is guided by our core beliefs:

  • Every patient deserves caring, customized treatment that utilizes our exceptional education and training, state of the art technologies, and best-in-class facilities.
  • Impeccable patient experience is non-negotiable, from positive interactions to a seamless treatment process.
  • Patient experience is only enhanced when the contributions of our staff are valued and applied to our practice.

Title: Treatment Coordinator
Overview: The Treatment Coordinator serves as an advocate and educator in creating treatment plans for dental care. The Treatment Coordinator exhibits an efficient, knowledgeable and positive countenance to every patient experience.


  • Explain the treatment plan, address patient concerns and answer any questions
  • Assist the patient in prioritizing the treatment and establish a plan for scheduling and payment
  • Build trust, and understand the patient’s objectives
  • Conduct financial consultations with all new patients and with existing patients when new treatment plans are presented
  • Understand the practice’s policy on working with dental benefit plans and be prepared to educate patients on their dental benefits
  • Assist in Practice’s collections protocol for all outstanding balances
  • Conduct treatment consultations with all new patients and with existing patients when new treatment plans are presented
  • Follow-up with consultations based on follow-up protocol, and documenting all interactions in Edge
  • Change treatment statuses accordingly
  • Maintain correspondence with new patients and existing patients
  • Letting patients and dentist know about our upcoming events and contests
  • Perform general office duties and other duties as required


  • Efficiency: Ability to achieve all required tasks in a timely manner
  • Communication: Create and maintain effective relationships with doctors and patients
  • Exceptional documentation and tracking
  • Managing and promoting consistent volume of new patient exams
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